“Why wouldn’t the Jaffarian Service Department plug a hole in my tire?”
A Volvo customer recently came into the Jaffarian Volvo Service Department with a tire issue. Upon investigating, the technician discovered there was a hole in the sidewall of the tire. She was so upset with us and let us know that she later found a service station to plug the hole.
We didn’t refuse to plug the tire in order to sell her a new tire. The tire sidewall is just one of several components that make up the tire. In addition to providing lateral stability, the tire sidewall prevents air from escaping. Some tire sidewalls may contain extra features components to increase lateral stability.
Whenever a driver turns a vehicle, the tires must overcome the lateral forces that are generated. Tires that have a lower profile tend to have sidewalls that are stiffer and shorter. As a result, such tires are better able to resist these cornering forces. Tires are more complicated in their construction than most people realize. After all, they have to support the entire weight of your vehicle and are responsible for the comfort and maneuverability of your vehicle.
While we understand every consumer’s desire to save money and the goal of avoiding spending unplanned and hard earned dollars on replacing a tire (and often two depending on the wear of the other tire), we are committed to safety first. We will patch tires, but we will not compromise customer’s safety or safety of others on the road. While other service stations will plug a tire’s side wall, we will not. It is strictly a safety concern. We do not want to risk the safety of any of our customers or their passengers. Will we patch a tire if the hole is not in the side wall? Yes, but that was not the issue in this particular case. Our service advisors and technicians evaluate every situation, and when it comes to tires, where the problem is determines the best course of action.
While I never want a customer to be frustrated with us, in this case I would rather have a customer upset with us for wanting to do the right thing, than a customer who is upset with us for plugging a tire that leads to could potentially be the cause of an accident, should the plug fail. A common topic in the Ask Gary blogs, I reference tires and brakes are two of the most important parts of the vehicle when it comes to safety. We’d rather not put a “Band-Aid” on a wound that needs surgery. Bottom line—we care about your safety first.