Home > Ask Gary > Why go to a dealership for service and pay more?

Why go to a dealership for service and pay more?

Apples to apples A common belief is that it costs more to service your vehicle at a dealership. It doesn’t cost more. As I often say, “Buyer beware!” I want you to be an informed consumer – whether buying or leasing a new vehicle, buying pre-owned or servicing your vehicle. As a consumer, I encourage you to do your homework and “Dare to compare.” Be sure you are comparing “apples to apples” when comparing services provided at a national chain, local service station or one of our service departments. Use this simple checklist to help you make an informed decision and protect your wallet:

1. Genuine parts. Decide how important it is for you to keep your “Toyota a Toyota or your Volvo a Volvo.” I have written about this topic before, but depending on where you service your vehicle, you may be losing value. For a refresher, read my prior blog on this topic. At Jaffarian Volvo Toyota Scion, we only install genuine Volvo and Toyota parts to maintain the integrity of the vehicle you purchased. If we were going to use or recommend re-manufactured parts, your service advisor would discuss that with you, as well as the warranty on that part and the cost-savings, in order for you to make an informed decision. We believe in full disclosure. If you choose to service elsewhere, be informed about the parts being installed.

2. Dare to Compare Value. At Jaffarian Toyota, we make it easy for you to compare service costs as we do it for you! Click here to review how common service appointments compare to local providers and notice the difference in the services provided! Get the specifics from other providers and Check Us Out too to ensure you are comparing apples to apples. Be sure to get the specifics of parts (genuine OEM parts or not) and oil type etc.

3. Quality of Technicians. Are the service technicians performing the work on your vehicle certified? Like any profession, training, expertise and experience matter. Rest assured Jaffarian’s service technicians are trained and certified for the vehicles they work on. The more you work on these vehicles, the better you get! Our technicians have longevity which offers great value to our loyal customers as they get to know your vehicle.

4. Professional Service Advisors. Do they have service advisors who communicate with you and are not on commission to sell you more? Our service advisors are highly trained and knowledgeable, but they will not sell you something you don’t need. An important part of their role at the Jaffarian Service Department is to guide you and answer any questions you have about servicing or maintaining your vehicle. I had a customer tell me that she went to a national franchise for a $29 oil change and came out spending more than $100 on parts they claimed she needed. Many of the low-priced, quick oil change franchises lead with coupons and low prices, only to upsell you once in the door.

5. Convenience. Do alternatives offer you a ride to work, train, or home? Jaffarian Volvo Toyota Scion offers you a ride in our clean shuttles with professional, friendly drivers getting you where you need to be and providing rides back to the dealership, too. VolvoWaitingRoom1

6. Amenities. Do you have to sit in a small, dirty waiting room with old magazines and undesirable rest rooms? Jaffarian offers beautifully-appointed waiting rooms with flat screen TVs, computer work stations with Wi-Fi, snacks and beverages (Starbucks coffee in a real coffee mug) and pristine rest rooms. I once heard a customer in our Volvo service waiting room say he was so comfortable, he’d prefer to work in our waiting room all day instead of in his own office!

Still looking for more value? I don’t blame you! We all should be protecting our wallets and making sure we are getting the most for our money. Drive into our covered service drives to avoid rain and snow and slush and we will deliver a lot of value and take good care of you and your vehicle. But just as I used to say to my own kids, do your homework! I think you will be surprised by what you learn.

Ask Gary Jaffarian

P.S. This is Halloween week so please be careful on the night your city or town deems “Trick or Treat” hours. It will be dark and you need to drive more carefully than ever with all the children out on the streets and in the neighborhoods. Also, remember to set your clocks back one hour on Saturday night. If you need help setting the clock back in your vehicle, stop in to our “How Do I” showroom hours and we will show you how.

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