ASK GARY: How is Jaffarian Rated in Customer Satisfaction?
Our number one focus is to provide exceptional service to our customers. This is a longstanding commitment – ever since my grandparents founded the Jaffarian Volvo Toyota dealership more than 70 years ago. We want to make sure you are well informed about purchasing or leasing a vehicle and that maintaining your vehicle is a pleasant and hassle free experience. To assist in that goal, we have ASK GARY sections throughout our dealership where common questions are answered and available for you to take a copy. Additionally, to make sure that I am available if you have a question or concern, there are red phones throughout the dealership that are connected directly to my cell phone. And as our ads say, I do answer it! All you have to do is pick up one of these phones and you can speak with me directly about anything that’s on your mind.
To evaluate how we are rated in customer satisfaction, you can go to Google Places and search for Jaffarian Volvo Toyota where customers post reviews about their experience with us. Another important site for customer satisfaction in the automobile industry is DealerRater. On this site, customers can also post their reviews; I am proud to report that we have been recognized for our high customer satisfaction ratings by DealerRater.
Jaffarian has just been named a finalist in DealerRater’s national 2012 Dealer of the Year Award in the Volvo category. This premier car dealer review website recognized us for outstanding customer service based on our customers’ reviews of their experiences at the dealership.
Thank you for helping us receive this recognition for our efforts! Please give me feedback on how we’re doing and how we can continue to make your experience as pleasant and easy as possible.