A Review Worth Sharing
We got a very nice letter in the mail from a customer who got her vehicle serviced at Jaffarian Volvo, and we just had to share it. (A particular Service Advisor was the star of this review, but we will not disclose his name for privacy reasons.) It reads as follows:
“I am writing this letter to commend one of your Service Advisors. He exemplifies excellent customer service, and is courteous, attentive, and informative, with a good understanding of human emotion.
He made a very stressful and expensive trip to the service department as painless as possible for me when I got a rejection sticker [at a car inspection station].
[He] arranged for me to have a rental car to use while my car was being repaired, gave good explanations of repairs to be done, and was very efficient in getting my car finished in one day, instead of the expected two days, secondary to obtain needed parts.
[He] is a valuable asset to Jaffarian Volvo, and your customers are lucky to have him as their service advisor.
Thanks so much for your thoughtful letter, Barbara! We truly value all of our staff and employees at Jaffarian and are please to hear that you had such a postitive experience!
If you need any services done for your Volvo, call 888-382-6498 or schedule online and enter for a chance to win a $50 gift card to Jaffarian!